Sir Richmond Campbell Shakespear (1812-1861) His Life and...

Note by Dr. Omar Shakespear Pound of Princeton University who during two visits to London (1988 and 1990) gave freely of his valuable time to the classification and filing of the Societys Shakespear papers. SIR RICHMOND CAMPBELL SHAKESPEAR was born in India on 11 May, 1812. His father was John Talbot Shakespear (1783-1825) of the Bengal Civil Service; his mother, Emily Thackeray, eldest daughter of William Makepeace Thackeray, also of the B.C.S. and father of the novelist. The Shakespears had a long tradition of military and civil service in India, Afghanistan, Burma, and later in Kuwait where Captain W.H.I. Shakespear was Political Agent until his death in 1915. originally they came from a family of ropemakers in Shadwell, east of†¦show more content†¦He also served in the second Sikh War, and was at the battle of Chilianwala. Intermittently he was seconded as a political officer in various parts of India, ending his life as Agent to the Governor-General for Central India in Indore, where he died in 1861. His career is described in a five column entry in the Dictionary of National Biography. A few years ago I learned that the Society had a substantial cache of papers relating to Sir Richmond Shakespear, inherited from the Palestine Exploration Fund some time in the past. The collection is a very mixed bag indeed, including personal letters, official documents, letter-books and journals. It includes original letters from General Pollock, Dalhousie and Elphinstone, with copies of Sir Richmonds replies, often in the typical 19th century letter-books; original documents in both English and Russian relating to the release of the Russian prisoners from Khiva; and an extensive diary by Emily (Thackeray) Shakespear, Richmonds mother, of a trip with Lord Moira up-country in India in 1814 (extracts were published in Bengal: Past and Present in 1910 [6: 133-145]). The mission to Khiva and thence to St. Petersburg is well documented with family letters and official lists of prisoners (in both Russian and English), giving the age of each, and where captured. Sometime after the papers were received from the Palestine Exploration FundShow MoreRelatedSir Richmond Campbell Shakespear (1812-1861): His Life and Papers1499 Words   |  6 Pagesby Dr. Omar Shakespear Pound of Princeton University who during two visits to London (1988 and 1990) gave freely of his valuable time to the classification and filing of the Societys Shakespear papers. SIR RICHMOND CAMPBELL SHAKESPEAR was born in India on 11 May, 1812. His father was John Talbot Shakespear (1783-1825) of the Bengal Civil Service; his mother, Emily Thackeray, eldest daughter of William Makepeace Thackeray, also of the B.C.S. and father of the novelist. The Shakespears had a long

Should College Be Free College - 1614 Words

With the upcoming elections, third-party candidate Bernie Sanders has been one of the most talked about candidates because of his belief that tuition and cost of living at public colleges and universities should be free. Free college has become one of the most talked about policy proposals on the campaign trail, but questions surround the policy, such as how it would work, how much it would cost and how it would affect students (Rhatican). Most colleges bundle their prices in terms of tuition and fees. In 1995, tuition for private colleges was around 14k, for Public out of state it was around 7k and for public in state it was around 2k. (usnews). According to the College Board, the current average cost of tuition and fees for the 2015–2016 school year was $32,405 at private colleges, $9,410 for state residents at public colleges, and $23,893 for out-of-state residents attending public universities. Tuition reflects the overall cost of a college providing instruction and usually incorporates a college s costs for staff, faculty, grounds maintenance, buildings, computer systems, and libraries (Dominique). There is somewhere between 902 billion dollars and one trillion dollars in total outstanding student debt today, and around 60 percent of college students borrow money annually to pay for their tuition and books (Ghannam). Seven out of 10 seniors (69%) who graduated from public and nonprofit colleges in 2014 had student loan debt, with an average of $28,950 per borrower.Show MoreRelatedShould College Be Free College?848 Words   |  4 Pages Free College Why are not more people going to college? One obvious answer would be cost, especially the cost of tuition. But the problem is not just that college is expensive. It is also that going to college is complicated. Free college is not just about cultural and social, neither economic. It means navigating advanced courses, standardized tests, and forms. It means figuring out implicit rules-rules that can change. College graduates have higher employment ratesRead MoreShould College Be Free College?1688 Words   |  7 Pagesto cover the costs? Free college is now brought up as a debate whether or not students should receive free college tuition while attending college. Some individuals would like this idea, but I am definite the taxpayers would not like it or support it. If the government cannot afford what they are in debt with now, I am quiet uncertain how adding free college would help the debt go down. I am sure that the government would find some way to get their money back from allow ing free tuition, or twice theRead MoreShould College Be Free? Essay1520 Words   |  7 PagesShould college be free? A current universal problem poses this question. In today’s world, full of public education standards that hold students maybe too high and in a generation bogged down by student debt, this issue qualifies as a problem more than many are maybe even willing to admit. While the prospect of free college proposes excellent ideals such as a stronger and smarter generation, no student loan problems, and a higher educated society, the truth may actually lie in the reality thatRead MoreCollege Should Not Be Free876 Words   |  4 Pagesmake public college tuition free. A recent movement to federally mandate college funding has struck the interest of the lower, impoverished members of society. However, if college tuition were free it would be unfair, unregulated, and cost-ineffective in the long run. What does free really mean? Does it include just tuition, or room , board and books? Also, would it be completely free? Someone has to pay something somewhere down the line. There is no way to make college completely free. It would beRead MoreShould Colleges Be Free? Essay1186 Words   |  5 PagesShould colleges be free in America? It is a question that is more relevant today than ever before. As education is one key factor that determines the nation’s fate going forward, this question is worth debating. Making free college education may sound good theoretically but requires herculean efforts to make it practically possible. The main question is whether such program be effective in the long run or not? If, yes how long will the government able to support these costs and from where? Are tuitionRead MoreShould College Be Free?893 Words   |  4 Pagesor not college should be free. Images of students rallying and protesting can be often seen in the news. They are in favor of making college free. I disagree and feel that college should not be free. People would be more likely to fail because there would be no financial consequence, the financial burden would be passed on to taxpayers who wouldn’t even benefit from it, and it would not be fair to those who work hard through earning scholarships and serving in the military. College should not beRead MoreCollege Should Be Free759 Words   |  3 Pages Should the cost of earning a college degree be free? Some students,parents, and educators say that it is morally wrong for a child to spend their entire life going to public school for free and having them to just turn around and pay for college. The students, parents, and educators all would agree that the cost of obtaining a college degree should indeed be free. Those who are against this issue believe that the students themselves or their parents who are financially able should pay for someRead MoreShould College Be Free844 Words   |  4 PagesShould college be free? Posted on  May 8, 2011  by  writefix Should college education be free, or should university students be required to pay tuition fees? Some countries have free education from kindergarten to university, while  students in other countries have to pay  at every step of the way.  This essay will look at some of the reasons for this difference  at university level. Free third level education has several advantages. First of all,  everyone can attend, so the gap between rich and poorRead MoreShould College Be Free?1907 Words   |  8 PagesShould College Be â€Å"Free† in America? As many young millennials rally behind Bernie Sanders and his outlandish claims of free public college for all, others sigh and shake their heads in disapproval. Are these college students really entitled to free higher education? Is it every American’s unalienable right to have a college education? Despite the recent push for free college in the United States, the economic burden and drop in personal responsibility it would create proves that colleges shouldRead MoreShould College Be Free?1916 Words   |  8 Pagesthroats since elementary, I am planning to attend college. My sisters and I being the first generation in our family to attend college, everything is a little scarier. Nothing scared me more than seeing the cost of the tuition. My parents dropped out of college after one year because they didn’t put the work in to get scholarships, and tuition was too much. My oldest sister is in her third year of college and is already planning to come out of college w ith $70,000 debt, because she is in a private school

Prose Style Free Essays

Action 3. 7 1. Although we use models in teaching prose style but it does not inprove the clarity and directed in student writing. We will write a custom essay sample on Prose Style or any similar topic only for you Order Now 2. When we precisely plot the location of building foundations the possibility of enhance the accuracy of reconstruct the village. 3. If members of the established procedure depart it may terminate the membership by the board. 4. 5. To implement a new curriculum successfully depends on facility and students are cooperating in setting achievable goals within a reasonable time. Corrected Action 3. 71. Although we use models in teaching prose style, it does not improve the clarity and directness in student writing. When students practice writing using models it does not improve the clarity and directness of their writing. Students don’t acquire clarity and directness in their writing by practicing models. Using models to improve the clarity and directness in student writing doesn’t work. 2. If we precisely plot the location of the building foundations, we might be able to accurately reconstruct the village. We might be able to accurately reconstruct the village if the building foundations were precisely plotted. The precise plotting of the building foundations might allow us to reconstruct the village accurately. 3. If members depart from established procedures, the Board may terminate their membership. The Board can terminate their memberships if members break the rules. If members break the rules then the Board can terminate their memberships. 4. When students are not socialized into a particular field by professionals they often have trouble writing effective arguments. When professionals don’t socialize students into their fields those students can’t create effective arguments. Only students that have been professionally socialized into a particular field can craft and employ effective arguments. 5. To implement a new curriculum, faculty and students must cooperate in setting achievable goals within a reasonable time. How to cite Prose Style, Essay examples

Continuous Learning in Organizations †Free Samples to Students

Question: Discuss about the Continuous Learning in Organizations. Answer: Introduction: There are several benefits and ways in which an effective organizational worker can maintain a critical awareness of organizational factors and in line with the values of their profession. The benefits can be felt both to the employee personally and to the organization in totality (Sessa London, 2015). The benefits of an employee maintaining critical awareness of organizational factors and in line with their professionalism include; understanding of top industry trends, increasing their productivity, coming up with new challenges, building with new challenges, winning and maintaining new challenges, and getting respect from their colleagues and management (Lussier Hendon, 2018). The current study outlines steps that an effective organization employee can follow to maintain critical awareness of organizational factors and in line with the values of their profession. The first critical step that a worker is to perform is identification and setting of own priorities in order to achieve organizational goals. Priorities enable the employees to subordinate their own interest on the basis of organizational goals. There are a number of activities to be achieved by the employee within the working environs (Lussier Hendon, 2018). It is then important for the employee to critically identify the main purpose of working that is to ensure is focusing on organizational goals and own profession. In line with choosing priorities the employee should set appropriate ones that can add value to the organization and own profession. Setting priorities and implementing them is important in providing direction and guide in organizational setting (Spitzer, Silverman, Allen, 2015). The second step that an employee needs to perform is adopting an appropriate attitude towards work and the organization in general. The positive attitude can be manifested in several ways for example; the employee is able to provide help at all times, achieves work at a higher standard, responsible for any work provided, and ensures ethical standards are followed in organization. Having a positive attitude enables the employee to be aware of the needs of the organization and is able to take up any role and responsibility assigned (Brun Cooper, 2016). Overall the employee feels motivated to increase productivity in the workplace and progresses on ones professionalism (Sessa London, 2015). The third step that needs to be done is building essential skills necessary for working (Wilson, 2018). There are certain skills are essential in supporting the qualifications that an employee possesses. Both organization and the worker can benefit from certain skills provided by the employee. For example the employee should be able to manage work related stress this is by having resting times and maintaining stress diaries. They need to employ personal SWOT analysis to identify areas that they need to improve or capitalize upon (Wilson, 2018). The SWOT analysis is important in critical in identifying personal gaps in reference to organizational values. Another skill for employee is having good soft skills. Examples of soft skills include; leadership skills, good problem solving techniques, carry emotional intelligence skills and being creative at work. The soft skills create awareness of organizational factors by adding value to functions performed and values of their profession (Lu ssier Hendon, 2018). Organizations require acquisition of soft skills in work environs because it contributes positively to the goals of the organization. Other important consideration for the employees is to ensure that they have a framework for career development. That should include how they intend to grow professionally in future and personal needs assessments according to the organization goals and objectives. The fourth step following building of essential skills is designing a workable time management schedule. Time is a critical resource in organization and proper ways need to be developed both by the organization and employees in order to achieve the required objectives (Anitha, 2014). The worker should maintain an activity log that specifies the time values allocated for various functions. The employees should specify time used for checking and sending emails, attending meetings, lunch and tea breaks, and making phone calls to customers. In line with maintaining activity log the employee should learn to prioritize time in order to ensure time is not wasted on unnecessary tasks or more time is spent on certain non-priority activities (Anitha, 2014). Time management goes hand in hand by the employee developing a personal action plan. The action plan is critical in ensuring all organizational critical factors, functions and events are factored in and nothing is left unattended too. In addition to having an action plan the worker should set goals and have good organization skills (Lussier Hendon, 2018). Setting goals is important in providing guidelines to achieve daily and periodic activities in organizations. Organization skills are important in how the employee is presenting themselves and defines how the employees are stationed in their work stations. In line with being an effective worker the employee should build their communication skills. These include; listening skills, good writing skills, reporting and presentations. Communication skills are an important item in employee career and are beneficial for organization in customer care and reporting performance (Rothwell, Jackson, Ressler, Jones Brower, 2015). The last and final step is to have opportunity to carry out own personal assessments. The assessments can be done by the management through appraisals but can also be done by the employees themselves (own appraisals). Periodically the employee needs to evaluate their own performance in reference to the goals they had set. By doing so they are able to improve on their own weaknesses or poor performance and provide a framework for future (Johnston, Noble Gray, 2016). In conclusion, there is a benefit for employees to be aware of critical organization factors that goes hand in hand with values of their profession. Awareness can lead to employees increasing productivity, staying put with industry trends, winning important customers, and set exciting challenges. The employees need to perform the following; identify good priorities, adopt appropriate attitude, build essential skills, have management skills, and reviewing own performance that will contribute positively to organization factors and values of their profession. References Anitha, J. (2014). Determinants of employee engagement and their impact on employee performance.International journal of productivity and performance management,63(3), 308. Brun, J., Cooper, C. (2016).Missing pieces: 7 ways to improve employee well-being and organizational effectiveness. Springer. Johnston, L., Noble, C., Gray, M. (2016).Critical supervision for the human services: A social model to promote learning and value-based practice. Jessica Kingsley Publishers. Lussier, R. N., Hendon, J. R. (2018).Human resource management: Functions, applications, and skill development. Sage publications. Rothwell, W. J., Jackson, R. D., Ressler, C. L., Jones, M. C., Brower, M. (2015).Career Planning and Succession Management: Developing Your Organization's Talentfor Today and Tomorrow: Developing Your Organizations Talentfor Today and Tomorrow. ABC-CLIO. Sessa, V. I., London, M. (2015).Continuous learning in organizations: Individual, group, and organizational perspectives. Psychology Press. Spitzer, W., Silverman, E., Allen, K. (2015). From organizational awareness to organizational competency in health care social work: The importance of formulating a profession-in-environment fit.Social work in health care,54(3), 193-211. Wilson, F. M. (2018).Organizational behaviour and work: a critical introduction. Oxford University Press.

THE BACCHAE Essay Example For Students

THE BACCHAE Essay A monologue from the play by Euripides NOTE: This monologue is reprinted from The Plays of Euripides in English, vol. ii. Trans. Shelley Dean Milman. London: J.M. Dent Sons, 1922. TIRESIAS: Tis easy to be eloquent, for himThats skilled in speech, and hath a stirring theme.Thou hast the flowing tongue as of a wise man,But theres no wisdom in thy fluent words;For the bold demagogue, powerful in speech,Is but a dangerous citizen lacking sense.This the new deity thou laughst to scorn,I may not say how mighty he will beThroughout all Hellas. Youth! there are two thingsMans primal need, Demeter, the boon Goddess(Or rather will ye call her Mother Earth?),With solid food maintains the race of man.He, on the other hand, the son of Semele,Found out the grapes rich juice, and taught us mortalsThat which beguiles the miserable of mankindOf sorrow, when they quaff the vines rich stream.Sleep too, and drowsy oblivion of careHe gives, all-healing medicine of our woes.He mong the gods is worshipped a great god,Author confessed to man of such rich blessingsHim dost thou love to scorn, as in Joves thighSewn up. This truth profound will I unfold:When Jove had snatched him from t he lightning fire,He to Olympus bore the new-born babe.Stern Here strove to thrust him out of heaven,But Jove encountered her with wiles divine:He clove off part of th earth-encircling air,There Dionysus placed the pleasing hostage,Aloof from jealous Here. So men saidHereafter he was cradled in Joves thigh(From the assonance of words in our old tongueFor thigh and hostage the wild fable grew).A prophet is our god, for BacchanalismAnd madness are alike prophetical.And when the god comes down in all his power,He makes the mad to rave of things to come.Of Ares he hath attributes: he the hostIn all its firm array and serried arms,With panic fear scatters, ere lance cross lance:From Dionysus springs this frenzy too.And him shall we behold on Delphis cragsLeaping, with his pine torches lighting upThe rifts of the twin-headed rock; and shoutingAnd shaking all around his Bacchic wandGreat through all Hellas. Pentheus, be advised!Vaunt not thy power oer man, even if thou thinkestThat thou ar t wise (it is diseased, thy thought),Think it not! In the land receive the god.Pour wine, and join the dance, and crown thy brows.Dionysus does not force our modest matronsTo the soft Cyprian rites; the chaste by natureAre not so cheated of their chastity.Think well of this, for in the Bacchic choirThe holy woman will not be less holy.Thourt proud, when men to greet thee throng the gates,And the glad city welcomes Pentheus name;He too, I ween, delights in being honoured.I, therefore, and old Cadmus whom thou mockst,Will crown our heads with ivy, dance alongAn hoary pairfor dance perforce we must;I war not with the gods. Follow my counsel;Thourt at the height of madness, theres no medicineCan minister to disease so deep as thine. We will write a custom essay on THE BACCHAE specifically for you for only $16.38 $13.9/page Order now

Policies in america essays

Policies in america essays One of the most important and interesting policies in America is the war on terrorism. The war on terrorism is interesting for many different reasons. The first reason why it is so interesting is because how close to home the terrorism struck. For many people when September 11th came it was just another ordinary day. Getting up out of bed, taking a shower, eating breakfast, going to work, or school, just doing there ordinary everyday routine. But when the time came when the world trade centers and the pentagon were terrorized everything changed. Now instead of doing your everyday routine, terrorism became a major part of your everyday life. Every time you picked up a news paper, turned on your favorite news program, or even listened to the radio all you herd about was the threat of terrorism. Maybe now since of terrorism getting to work is more difficult, and people have to worry about the treat of someone terrorizing there place of work with a bomb or many even anthrax. Secu rity now has to be tighter, especially in airports. Even the war in Iraq affects more and more people everyday. It might be a family member, or a friend but the everyday stress or worrying about that person can be overwhelming. Something has to be done with the threat of terrorism. Instead of us living our lives afraid of other peoples actions the United States people need to go back to the way things used to be. Not worrying what is going on in other countries every moment of the day. Not letting the terror meter tell us how we are going to live our lives. Not letting some other leader of a terrorist group deciding if we are going to go on vacation. Not letting them control our lives. ...

Talent Management In Abu Dhabi Aircraft Technologies Dissertation

Talent Management In Abu Dhabi Aircraft Technologies - Dissertation Example In the global business environment where competition is intense and a large number of multinational organizations compete with each other for the same markets, it is important that organizations value their competitive resources and make try to differentiate themselves from competition (Sandler, 2006). In most cases, the concept of competitive advantage means having a resource that is valuable and unique and which the other organization cannot easily emulate, thus having the benefit over our competition. This resource could be in the form of access to the scarce raw materials, innovative operational processes or having unique competencies in market distribution systems. However, more recently, human resources are too being recognized as a source of competitive advantage (Sullivan, 2004). Pre-established theories like organizational theory and agency theory help in reaching an understanding that human resources can provide a distinct and unique advantage to an organization, not only o n the basis of their skills and abilities, but also as a result of their commitment and engagement with their organizations (Romans, 2005). Worldwide surveys i.e. annual national surveys conducted by U.S. office of personnel management and other global organization like deloitte and CIPD etc, have revealed that organizations that have satisfied and happy employees were able to be more effective and perform better on indices like sales, revenue generation, customer satisfaction and customer loyalty.

Select one or more events to research and compare coverage of the Essay

Select one or more events to research and compare coverage of the event in a US news outlet and that of at least one other country - Essay Example In such a scenario what the media feeds the people plays a crucial role in their thinking and opinion. CNN a famous American based media channel reported about the issue. There is a difference between how the issue is portrayed by the media in Iran and America. The choice of words by CNN reporters portrays Iran as a rigid nation and is not cooperative when it comes to honoring the deal. The article states that Iran will only sign the deal ‘if sanction against Iran is lifted. On the other hand, a Middle East media channel known as The Jerusalem Post choice of words and style portrays America as untrustworthy and a dangerous nation when it comes to honoring deals. The article uses words such as ‘Iran not trusted to honor the deal by most in the US which portrays Americans as selfish and does not trust other people especially the Arabs easily. In both cases, it is clear that public relation technique is being applied. The agenda-setting theory is used in a case where the media manipulates how information is passed to the people in order to achieve an intended response. It is a common phenomenon in the democratic world today. Powerful politicians are who can pay more are portrayed as the most efficient politicians in comparison to other politicians. It all goes down to resources and political strategies applied (Carroll

The Criminal Justice System Research Paper Example | Topics and Well Written Essays - 2500 words

The Criminal Justice System - Research Paper Example An in-depth analysis of the criminal cases reported in Britain in the past elaborates that black males have been, more of than not, involved in a vast majority of the offenses committed by the black community. Representation of black women in the crime is far less than that of black men. In addition to that, male juvenile crimes make a large portion of the total crimes committed by the black community in Britain. Particularly, black males aged 13 to 19 are fundamentally responsible for the number of crimes committed by the British black community. In a recent survey conducted by (HCHAC, 2007), the percentage of boys from all ethnic origins who confessed having indulged in crime was 13% against a mere 7% of the girls that made the confession of the crime and this fact is also evident from the fact that male prisoners were found to be 70986 more in number than the female prisoners till February of 2007. This proves that black girls are definitely quite less in number than black boys wh o are suspected of the crime yet their representation in the British criminal justice system is far more than that of non-black girls. Although there is a lot of controversy about the black male teenagers’ involvement in crime in general, yet there is no denying the fact that they do make a considerable portion of the criminals in Britain. â€Å"At the peak teenage, 19, blacks suffer firearms murder rates 17 to 20 times higher than do whites.† (Males, 2008). In order to minimize the widespread susceptibility of black male teenagers towards crime, and minimize the number of real young black male teenagers remaining within the existing form of British criminal justice system, it is imperative that the factors that increase their susceptibility towards crime are identified and evaluated against other ethnicities. The chief causes that defame black male teenagers as a non-considerate and socially irresponsible community include, but are not limited to social exclusion, poverty, and low social status, lack of discipline, lack of sufficient education, social disaffection.

Airbus A380 And Boeing 747

Airbus A380 And Boeing 747 Airbus A380 and Boeing 747 are the new generation of aircraft for long haul and bulk passenger flights. The Airbus A380 holds 525 passengers whereas the Boeing 747 holds up to 452 passengers The feat of flying is a giant leap forward as well as flying with a huge passenger load. The project is to produce a conceptual design of a large civil aircraft using advanced computerised aircraft methods. The mission profile defined for this aircraft is long haul, matching the Airbus A380s range of 15km [6]. Also, the aircraft to be designed is to carry 550 passengers, even more passengers than the Airbus A380. This can only be made possible by a number of criteria but the biggest problem comes from keeping the aircraft airborne under an increased passenger and structural load. The required lift for an increased load of this magnitude mainly comes from the combination of the lifting surfaces and lifting control surfaces of the wing. Wings (SA) Aircraft wing designers have drawn their inspiration from birds. Even in this day and age, engineers are still finding ways to improve design based on examples found in the ornithological (branch of zoology that deals with the study of birds) world [14]. Wings are airfoils that are attached to each side of the fuselage of an airplane and are the main lifting surfaces that support the airplane in flight [13]. Wings can be of different designs, sizes, and shapes. Different types of wings are used by manufacturers depending on the mission of the aircraft. A variety of wing shapes are shown in Fig.1. Each fulfils a certain need with respect to the expected performance for the particular airplane. Wings may be attached at the top, middle, or lower portion of the fuselage. Passenger airplanes usually have low wings. The number of wings on an aircraft can vary, for example airplanes with a single set of wings are called monoplanes and those with two sets are known as biplanes.[13] Fig.1: Examples of wing planform [12] Planform styles Wings have evolved over the years from simpler designs as well as the Canard configuration (a configuration in which the span of the forward wing is substantially less than that of the main wing) and straight wings to futuristic designs such as oblique and morphed wings. The Canard configuration was founded by the Wrights brothers where the tailplane is in front of the straight wing. Many years of research have been carried out to improve the aerodynamic efficiency and performance of wings in aircraft and evidence of this can be found in the more futuristic designs for aircraft. For example, the oblique wing is a wing of large span fitted about a pivot that rests on the top side of the fuselage and the wing can rotate about this pivot giving one side of the aircraft a forward swept wing and the other, an aft swept wing and vice versa. The varying sweep angle and configuration was the pinnacle point of research and development for this aircraft and was created to give the pilot more f reedom into how the aircraft can be flown at different speeds. [8] Variable sweep wings allow the aircraft to take advantage of the greater lift and handling qualities that come with straight wings during low speed phases such as takeoff and landing and can also benefit from the reduced drag and improved aerodynamic efficiency that comes with swept wings during high speed phases such as the cruise phase. However, this wing configuration is more likely to be found on high performance aircraft like military aircraft rather than transport maybe due to the unpleasant flying characteristics that come with the extreme wing sweep angles which could have discouraged transport aircraft designers from adopting this configuration in their designs. [8] Evolution of aircraft wings (SA) There were few large aircraft in the 1950s. In those days, some aircrafts wings were built by using wood instead of metal. One reason wings were built using wood is because there were a shortage of metal at that time [17]. This is due to various reasons. One factor in favour of the wood wing was the quality of the ride in turbulence. The ride of a wood wing was better than a metal one. The quality of the ride in a metal wing was harsher and stiffer than the wood wing [17]. Also, the stall characteristics of the wood wing were much better than the metal ones. A disadvantage of wood wing was that it would have to be replaced early due to rot. In1961, wings were no longer made of wood [11]. Instead metal wing was introduced. The reasons for this were for marketing aspects, that is, metal wing last longer than a wood one. People think of rot when they think of wood. When they think of Aluminium, they think it will last forever. Morphed wing (SAJ and SA) The morphed wing started as a conceptual design when then a prototype was eventually built to test the proposed idea. It works by using in-built shape memory alloy actuators which deforms into a different pre-proposed shape when heated. This new shape gives the wings a new set of aerodynamic characteristics adapting to different flight conditions or for a change in mission. [9] Airbus is trying to use similar principles to morph aircraft wings to make them highly adaptable. A bird glides for maximum lift and folds its wings for reduced drag and this is the principle that is adopted from birds which made Airbus focus on wing planform. Professor Meguid of University of Toronto believes the technology behind the UAV morphed wing design could eventually be applied to civil aircraft. Meguid also states that some big airplane manufacturers are already interested in this technology and current research is being done to implement morphed wings [14]. On the other hand, Airbus senior manager of flight physics research, David Hills, disagrees with the idea of using morphed wing in commercial aircraft. He points out that unlike military aircraft, commercial airliners do not need to drop like a stone, therefore do not need morphed wings. [14] Morphing aircraft are multi-role aircraft that change their external shape significantly to adapt to a changing mission environment during flight. This in turn creates superior system capabilities which are not possible without the shape changes of the wing. The objective of morphing activities is to develop high performance aircraft with wings designed to change shape and performance substantially during flight to create multiple-regime, aerodynamically-efficient and shape-changing aircraft. Different Wing configurations (SAJ) Braced wing They are normally used in transonic aircraft designs just like the aircraft the group is designing. This truss braced wing configuration proved better than the normal cantilever because of its reduced fuel consumption and improved aerodynamic performance. The configuration can be altered to maximise different performance criteria for example if minimum fuel emission is desired then the wings have a lower thickness-to-chord ratio (are a lot thinner) and if the maximisation of the lift to drag ratio is desired then the wings are in contrast a lot thicker. The main desirable outcome from the use of having supporting truss wing configuration is the result of lower span wise bending moments for given loading. However, having this means a lighter wing structure, which results in needing an increased span (therefore greater lift to drag ratio), thinner wing and a reduced chord. The outcome is a more thin and slender looking wings that would therefore hold less fuel. If the wing could then in turn be designed with a high aspect ratio, it could minimise induced drag and as the wing is thinner, it will minimise the production of wave/form drag. [1] However, this configuration is not desired because of its high wing. Biplane Configuration (SAJ) Having two wings on each side aligned vertically from each other, all wave drag that is caused by the thickness of airfoil is eliminated. However, at small angles of attack, the flow is similar to flat plate except for a small wave drag penalty. When the flow becomes choked, a lot of wave drag can be produced and this is controlled from the use of hinge slats. However, this is not an ideal configuration for the transport aircraft to be designed as this configuration is mainly used in supersonic aircrafts, not transonic. [5] Joint wing configuration (SAJ) Joint wing configuration is when the tail is attached to the wing on both sides. The advantage of this configuration is greater control when pitching the aircraft and that the tail provides adequate structural support of the wings. It also produces less drag and has an overall reduced structural weight compared to structural aircrafts of same span. Reduced structural weight is due to the tail acting like a truss in support of the wing and relieving bending moment. Disadvantages of this configuration are that it needs a far greater wing span for it to cope with the take-off field length and constraints. [2] Also, with a greater wing span, there is greater drag and weight compared to conventional configurations as shown in Fig.10. Therefore a conventional low wing cantilever design is preferred for the design of this aircraft. Winglets (SAJ) Winglets are the small vertical structures at the end of the wings to reduce the effects of leakage of flow from the under surface of the wing. The effect of different taper ratios (SAJ) Small taper ratios ensure that the wing is strong enough so that all vortex shedding ceases. However, increasing the taper ratio will result in less induced drag so therefore, the aircraft can take advantage of a greater flight range from less drag, larger taper ratio. Lower taper ratio wings are lower in weight but can hold an increased fuel volume. So the preferred design of the wing will be to have a small taper ratio to keep the weight of the wing low without causing excessive variation in CL and stalling characteristics of the wing. [3] Dihedral / Anhedral Angles (SA) The dihedral angle, that is, the wing tip chord raised above the wing root chord, assists roll stability. Dihedral angle is normally between 2 and 3 degrees and rarely exceeds 5 degrees. The figure below shows the dihedral angle of a low-wing configuration. An advantage of a low-wing is it permits more ground clearance for the wing tip. The opposite of a dihedral angle is an anhedral angle. Anhedral angle lowers the wing tip with respect to the wing root and is typically associated with high-wing aircraft. (Aircraft Design, A. Kandu) (a) Dihedral (midwing low tail) (b) Anhedral (high-wing T-tail) Effects of dihedral angle (SA) The dihedral angle affects the lateral stability of the aircraft. The greater the dihedral angle, the more stable it is during roll. However, having a small dihedral angle can mean that it is less stable, but it can increase the manoeuvrability. When an aircraft is disturbed from upright position, that is, rolling, the aircraft sideslips towards the downgoing wing; the dihedral angle increases the angle of attack to lateral flow producing additional lift to restore straight and level flight. [4] Leading edge strakes (SAJ) Leading edge strakes is a component just in front of the wing and provides usable airflow over the wing at high angles of attack, delaying stall and consequently loss of lift. LEXES, another abbreviation for the stakes are very highly swept lifting surfaces that generate high speed vortexes at high angles of attack and attaches itself to the top of the wing. This is not really needed on a transport aircraft and is more apt for military aircraft which flies at high angles of attack at times and therefore not required. [4] Wing size/ wing loading (SA) Wing size or wing loading affects the following characteristics of an aircraft: Take off / landing field length Cruise performance (L/D) Ride through turbulence Weight of aircraft Take off / landing field length (SA) To achieve short field length, large wings (low wing loading) are better than small wings (high wing loading). The wing can be kept small by using flaps. Flaps provide the possibility to obtain high values of CLmax. Pilot uses flaps or slats to modify the shape and surface area of the wing to change its operating characteristics in flight. (Roskam, 1985) Cruise performance (L/D) (SA) To achieve cruise flight close to (L/D)max a high wing loading is needed so that the cruise lift coefficient can be close to that at (L/D)max. Weight (SA) The larger the wing area, the greater the weight of the wing and therefore the weight of the airplane. High, Middle or Low wing (SA) The choice of high, mid or low wing configuration depends on the mission of the airplane (passenger, cargo). Hence the type of airplane that is considered plays a vital role in deciding the vertical location of the wing. Low wing (SA) Low wing aircraft, as shown in Fig.14 are planes with the wing mounted below the main fuselage of the aircraft. Aerodynamically, there is not much difference between the two wing locations. [16] Advantages (SA) A Low wing aircraft provides superior visibility above and to the sides of the aircraft. The visibility advantage shows in turns when the pilot can see where the turn will go, even in a steep bank. On the other hand, a high wing aircraft will block the view in the direction of a turn. [16] Low wing aircraft are thought to be easier to land in a crosswind. The reason for this is more to do where the landing gear is placed rather than its aerodynamics. On a low wing airplane, the gear is fixed and can be spaced wider apart than on a high wing airplane where the landing gear must be attached to the fuselage. Also, the landing gear of a low wing plane can be mounted straight up and down, which allows a more effective shock absorption system. [16] Most planes carry fuel in the wings. The fuel ports of a low wing aircraft is easy to reach compare to a high wing aircraft. High wing airplanes require climbing up on the plane to re-fuel it. Low wing aircraft uses (SA) A low wing allows commercial jets to have the wing spar go through the fuselage below the passenger cabin. This leaves a lot of room in the passenger cabin with full headroom from front to back. Low wing commercial jets have their engines mounted quite close to the ground. These planes need to fly and taxi on airports where the pavement is kept clean of any debris that could be sucked up by those big jet turbines. This is one reason why military cargo planes use a high wing design, to mount the engines higher off the ground. [16] High wing (SA) A high wing aircraft is when the wing is mounted above the fuselage. High wing is where the wing crosses the fuselage at the top. Advantages (SA) A high wing aircraft provides the best visibility below the aircraft. High wing airplane is also safer in a descent because it avoids the possibility of coming down on another aircraft, especially on approach to the airfield or in the traffic pattern. Planform Tailoring (SA) Many airplanes end up with significant planform irregularities. This is where the use of planform tailoring comes into play. Some reasons for using planform tailoring are: stall behaviour, pitching moment behaviour at high mach, aileron buzz and aerolastic behaviour. [Roskam, 1985] To improve stall behaviour of wing, that is, delay stall to higher angle of attack, leading edge extensions and/or droop may be used. Aileron buzz can occur if the wing sections at the aileron stations develop shocks close to the aileron hingeline. If the aileron is cable controlled then the aileron can develop a severe vibration which is known as aileron buzz. Such problems can be relieved by leading edge extensions. References Gur, O. (2010). Design optimisation of a truss braced wing transonic transport aircraft. Journal of aircraft. 47 (6), p1907-1917. Gallman, J.W.. (1993). Optimisation of joint wing aircraft. Journal of aircraft. 30 (6), p897-907. Ng, T.T.H.. (2002). Application of genetic algorithms to conceptual design of a micro air vehicle. Engineering applications of artificial intelligence. 15 (1), p439-445. Roskam, J. (1985). Preliminary configuration design and integration of the propulison system. Kansas: Roskam avaition and engineering corporation. p141-162. Kusunose, K.. (2011). Supersonic biplane a review. Progress in Aerospace Sciences. 47 (1), p53-87. Airbus A380 presentation. Boeing 747 presentation. Curry, M.. (2009). Past Projects AD-1 Oblique Wing. Available: http://www.nasa.gov/centers/dryden/history/pastprojects/AD1/index.html. Last accessed 11th October 2012. Stubbs, M.D. (2003). Kinematic Design and Analysis of a Morphing Wing. Virginia: Virginia Polytechnic Institute and State University. p1-72. Tsai, D.. (2011). University of Washington Department of Aeronautics and Astronautics Senior Capstone Project 2011. Available: http://www.behance.net/gallery/Aerospace-Engineering-Senior-Capstone/1553987. Last accessed 11th October 2012. http://www.mooneypilots.com/mapalog/woodwing.html http://www.centennialofflight.gov/essay/Theories_of_Flight/airplane/TH2G5.htm http://engg-learning.blogspot.co.uk/2011/03/introduction-to-aeroplane-airplane-is.html http://www.flightglobal.com/news/articles/aircraft-engineers-look-to-bird-world-for-new-and-improved-wing-designs-345832/ http://www.dtic.mil/cgi-bin/GetTRDoc?AD=ADA479821 Airplanes: Low Wing Aircraft Buyers Beware, Mooney M-20A and Bellanca Cruiser Wing Preliminary Calculations Size and wing area (S) Similar aircraft to the specifications we have made for our aircraft is the Airbus A380 and the Boeing 747. Using the Roskam volumes, the aspect ratio of the Boeing 747 is 7.0 (Roskam, page 374) and 7.53 for the Airbus A380-100 (1). The wing span of the Boeing 747-400 is 229ft and the airbus A380 has a wing span of 261ft 9in (1). The reference wing area of the Boeing 747-400 is 6824 square feet and the reference wing area of the Airbus A380 is 9095 square feet (ft2)(1). The takeoff weight for our proposed aircraft is around about 1300000lbs (1221267.35lbs or 553957.5516901kg). The wings of the aircraft generates most of the total lift of the aircraft so in order for the aircraft to take flight, the lift would at least have to equal the weight of the aircraft. The lift equation is as follows: The velocity can be calculated through the equation where a= the square root of the product of Gamma (1.4), R (287) and the Temperature. The cruise Mach number specified for this aircraft (A380) is 0.89. The temperature at 35000ft, which is the cruising altitude proposed for this aircraft, is -54.23 Celsius which is 218.93 Kelvin. Hence, a = à ¢Ã‹â€ Ã… ¡1.4 ÃÆ'- 287 ÃÆ'- 218.93 = 296.59 Therefore the V = 0.89 ÃÆ'- 296.59 = 263.97 The coefficient of lift for takeoff is 1.6 -2.2, for cruise it is 1.2-1.8 and for landing it is 1.8-2.8, so take the coefficient of lift to be 1.8. The stall speed of an airbus A380 is 121kt (224 km/h) = 60.5 m/s and the 747X Stretch is 128kt (237 km/h) (1) So, say the stall speed of the proposed aircraft should be 128kt, or 65.792m/s Knot (kt) m/s 1 0.51 ft2 m2 1 0.0929 Rearrange, the lift equation to make the wing area the subject: = The density of air is taken at sea level to be 1.225 kg/m3 50 kt = 25 m/s Therefore, wing area = 553957.5516901/ 0.5 x 1.225 x 252 x 1.8 = 803.929 m2 Since the proposed aircraft is to be designed to carry more passengers than the airbus A380 and the Boeing 747-400, a larger wing span is proposed to create more lift, so b = 265ft. The aspect ratio can be calculated by: Aspect ratio= b2/S where S = Reference Wing Area and b = Wing Span A (Aspect ratio) of A380 = 7.53 (550 passengers) New A = 8 (an assumption based on having more passengers, 600) Aspect ratio= b2/S= 280^2/6824=10.29 Sweep Angle The sweep angle of the Boeing 747 is 37.5 degrees, the taper ratio is 0.25 and the dihedral angle is 7 degrees (Chapter 6, part II, page 146, Table 6.7, ROSKAM). In terms of the mission profile, size and configuration this aircraft is comparable to the A380. The sweep angle of the A380 is 33.5 degrees and taper ratio is approximately 0.3. (http://www.dept.aoe.vt.edu/~mason/Mason_f/A380Hosder.pdf). For the proposed aircraft, the sweep angle should be 30 degrees. Thickness Ratio the thickness ratio of the airbus a380 is 6%. (http://www.dept.aoe.vt.edu/~mason/Mason_f/A380Stephens.pdf) The thickness ratio of the boeing 747 is Airfoils http://www.allstar.fiu.edu/aero/wing31.htm http://www.allstar.fiu.edu/aero/images/pic3-1.gif A deep camber should be used which gives high lift and low speeds. Suitable for transport planes. http://www.allstar.fiu.edu/aero/images/fig18.gif http://www.ae.illinois.edu/m-selig/ads/afplots/sc20610.gif Airfoil for the wing root (http://www.ae.illinois.edu/m-selig/ads/afplots/sc20610.gif) http://www.ae.illinois.edu/m-selig/ads/afplots/sc20606.gif Airfoil of wing tip (http://www.ae.illinois.edu/m-selig/ads/afplots/sc20606.gif) (6) Taper Ratio The taper ratio of the Boeing 747 is 0.25 The taper ratio of the A380 is 0.3. For the proposed aircraft, the taper ratio should be 0.25. (7) Incidence Angle and Twist Angle Incidence angle of the Boeing 747 is 2 degrees. (Roskam) (8) Dihedral angle The dihedral angle of the Boeing 747 is 7 degrees. (9) Lateral control surface size and layout

The Greatest Tunnel Ever! Essay -- Personal Narrative, essay about mys

The day had that perfect quality you always associate with childhood memories. I was eight, maybe nine, at the time of this particular memory, a small, ponytailed, freckled child with dirty legs and dirtier arms and face, full of energy and hope all children possess when looking forward to playing with other children. The sun shone through marshmallow-like clouds, and although it was only early afternoon, the tar road had started to bubble under my feet. The ponies tethered at the side of the road nickered at me in hope of an apple, but I was in too much of a hurry to oblige. Johnny, my equally dirty playmate, met me at the end of their driveway, his grin gaping where his big brother, Eddie, had accidentally knocked out his front teeth with a nine iron. "Let's check out those tunnels Eddie built last night," he demanded. The thought held no appeal for me whatsoever, but rather than show my reluctance and chance losing my only playmate, I pasted on a big grin of my own and followed him. We climbed the sloping lawn to the barn's entrance, where the doors, which were a color somewhere between grey and brown, stretched, from my viewpoint, to heaven. Johnny pulled on one door with all the strength in his puny body, but it refused to budge until I added my strength to his. Slowly, ever so slowly, it groaned a horrid sounding groan while begrudgingly swinging enough for us to squeeze through, scratching both stomachs and backsides in the process. The smell of the barn struck us a terrible blow after the air of the summer outside. The stench of horse-flesh and manure filled the air, accompanied by the smells of overly-sweet straw and pungent leather harnesses. The stenches filled our noses and pe... ...ever built!" Johnny cried. I was amazed to see his flushed face devoid of any sign of illness or relief, but full of some fanatical form of worship for the maze which had nearly killed us. "Let's go through again before supper," he demanded. "I can't," I replied, pulling stray wisps of straw from my hair. "I have to be home early today." "Well, okay, I guess," he sulked, "but tomorrow for sure. Come on, I'll race you down!" And he was off in a flash toward the ladder. I let him win, just for good measure. The sun was overly bright to my contracted pupils, but I didn't notice. I was trying to think of a reason not to go through that particular version of hell again, but a reason wouldn't come, and I knew that when tomorrow got here, that's exactly where I'd be. Maybe Johnny would even let me go first. The Greatest Tunnel Ever! Essay -- Personal Narrative, essay about mys The day had that perfect quality you always associate with childhood memories. I was eight, maybe nine, at the time of this particular memory, a small, ponytailed, freckled child with dirty legs and dirtier arms and face, full of energy and hope all children possess when looking forward to playing with other children. The sun shone through marshmallow-like clouds, and although it was only early afternoon, the tar road had started to bubble under my feet. The ponies tethered at the side of the road nickered at me in hope of an apple, but I was in too much of a hurry to oblige. Johnny, my equally dirty playmate, met me at the end of their driveway, his grin gaping where his big brother, Eddie, had accidentally knocked out his front teeth with a nine iron. "Let's check out those tunnels Eddie built last night," he demanded. The thought held no appeal for me whatsoever, but rather than show my reluctance and chance losing my only playmate, I pasted on a big grin of my own and followed him. We climbed the sloping lawn to the barn's entrance, where the doors, which were a color somewhere between grey and brown, stretched, from my viewpoint, to heaven. Johnny pulled on one door with all the strength in his puny body, but it refused to budge until I added my strength to his. Slowly, ever so slowly, it groaned a horrid sounding groan while begrudgingly swinging enough for us to squeeze through, scratching both stomachs and backsides in the process. The smell of the barn struck us a terrible blow after the air of the summer outside. The stench of horse-flesh and manure filled the air, accompanied by the smells of overly-sweet straw and pungent leather harnesses. The stenches filled our noses and pe... ...ever built!" Johnny cried. I was amazed to see his flushed face devoid of any sign of illness or relief, but full of some fanatical form of worship for the maze which had nearly killed us. "Let's go through again before supper," he demanded. "I can't," I replied, pulling stray wisps of straw from my hair. "I have to be home early today." "Well, okay, I guess," he sulked, "but tomorrow for sure. Come on, I'll race you down!" And he was off in a flash toward the ladder. I let him win, just for good measure. The sun was overly bright to my contracted pupils, but I didn't notice. I was trying to think of a reason not to go through that particular version of hell again, but a reason wouldn't come, and I knew that when tomorrow got here, that's exactly where I'd be. Maybe Johnny would even let me go first.

Personal and professional development Essay

In essence, a team may be defined as two or more people who co-operate together with a common aim. A Team focuses towards common goals and clear purpose (park, 1990). The purpose of this report is to reflect on my experience on working in groups, effectiveness of group work, presentation skills, and reflect on the presentation skills. Effectiveness of the group work: The most popular and common model which explains the effectiveness of the team work is Tuckman (1965) the five stages group development model. According to Tuckman (1965) there are five stages of group development and these stages include: forming, storming, norming, preforming, and adjourning. The first stage of group development is forming stage, under this stage the team members are selected, and get to know each other, objectives are well defined, and tasks are identified. Group members try to identify a group leader and the other roles, and they try to find out what behaviors are acceptable to work in group. The second stage of group development is storming, this stage often characterized as conflict stage, where member tends to disagree on leadership, objectives and the rules. In addition, some members may feel dissatisfied with his or her group. The third stage of group development is norming, at this stage the group manages to have one objective goal and come to a common plan for the team. Some may have to give up their own ideas and agree with others to make the team function. In this stage, all team members take the responsibility and have the ambition to work for the success of the team’s objective goals. The fourth stage of group development is preforming, at this stage team members performed at the best of their abilities, and the project will be completed effectively and all the problems will be resolved at this stage. The last stage of group development is adjourning, at this stage the members will be happy due to team achievements of their group at the same time they might feel sad because they will be losing close friends when the project comes to the end. Belbin (1981) has researched and analysed effective group performance and recommends a new team model of nine different roles. These roles include: the coordinator, the shaper, the implementor, the monitor evaluator, the plant, the resource investigator, the team worker, the completer and the specialist. The coordinator is a person who has skills to organize, harmonize and control the team very well. The shaper is a person who makes things happens and encourages the team to action. The implemantor is the person who is hard working who like clear objectives and directions. The monitor evaluator is a person who solves the problems and evaluates the suggestions and the ideas. The planet is innovator, creator and inventor. The resource investigators are likeable, enthusiastic, creative and innovative, excelling under pressure through the improvisation. The team workers are the ones who improve the communications between the team members and foster team spirit. The completer is the person who Have all the necessary or appropriate parts and ensures about the targets and deadlines. The specialist contributes technical skills and he is self-motivated, committed and professional in his tasks. Belbin (1981) claims that if the team is incomplete in a team role, or has too many of the same types of role, it would be less effective team. Reflection on Group Work: To some extent our team follows Tuckman (1965) five stage of development but we removed the second stage which is storming. The team consists of four people and we are all friends we know each other’s from the beginning of the semester. . The purpose of the team is to write a report on Melaka trip. We divided the task each member is given a particular task and team leader assume the overall supervision role. These tasks include conducting interview, taking picture, and managing. Each member adopts different team roles based on our skills so as to ensure effectiveness of our team work. For instance, I assume the role of the monitor evaluator and specialist. I have technical skills of taking picture and also am good in analyzing problems and providing good suggestions. Indeed, our team managed to succeed because of our strong relationship, Since member are familiar to each other, the atmosphere was joyful, we were very happy to work together as team, we trust each other and we had achieved an excellent work together. Presentation Skills: According to Carlile and Hensley ( 2005) effective presentation includes planning and writing the presentation, effective use of visual benefits, overcoming nervousness, confidence in delivering and competent answering questions. For instance, presenter needs to understand the aim and purpose of the presentation that he or she will present, prepare well in advance, master the content and research on the audience in order to tailor the content to meet the expectation and understanding of the listeners. Moreover, Students who have a good foundation in literacy skills, with reading, writing and oral communication skills have bigger opportunities to experience the success as active fellow of society. Equally students, who have limited literacy skills, will find it difficult to make successful move from high school, to university. In addition, the success of leadership, teamwork and work place depends on communication skills (New London Group, 1996). Reflection on presentation skills: Before the presentation I was worried about what I well do and how I will speak but after I done my presentation I relaxed because I did a great job the tutor comments was good. Therefore, I have learnt many lessons from individual and group presentations and the tutor feedback that i will try to follow in my next presentations. Now am aware that oral communications skill is a way for successful life after university. I have weakness regarding to my presentation skills, and my weaknesses are: nervousness and weak preparation. Therefore, in order to succeed in presentations I will work harder in my future presentations and try to master the presentations skills. Conclusion: To sum up, I have learned many lessons during this semester and, this group and individual work that I have done so far. I have also learnt many skills and these include social skills, presentation skills, interpersonal skills and spirit of working together as team for mutual goals. Moreover, I have learnt how to communicate and work effectively with people even if I disagree with their ideas.

Reinsurance Group of America and Fonterra

Reinsurance Group of America and Fonterra: Going for Unified Global Operations CASE STUDY QUESTIONS: The business value of these global system developments for the companies mentioned in the case is very high. In case of RGA, the employees can analyze data by client, contract, and product and can find client errors very easily. This has been made possible because data is not stored at one place. This is very important for supporting the reinsurance business. It has made it easy to manage the reinsurance business.The global system developments help RGA data validation and data quality. This enables better risk analysis, and retention analysis leading to greater profits. Similarly in case of Fonterra the upgrading of the Fonterra business so that that the silos at the diary group are of large stainless steel variety. The global systems program aimed at improving the supply chain of a diary giant from cow to manufacturing to storage to customers. RGA achieved these benefits because it w as relieved of the problem of worrying about how the business should be managed.In addition, the system helps strengthen data validation and data quality. These useful benefits were achieved by engaging the business and adapting its own practices to the demand of the situation. The company has achieved the benefits by setting up an integrated, multicurrency, and Multilingualism. 2. Trying to implement a solution all at once is not feasible because many clients have essential operations that run during normal working hours and cannot afford the luxury of having their entire operation close down for a lengthy period in time.Often, clients have front office staff that attend to these operations (such as call centers, help desks, etc. ), and they work in 24-hour shifts. This is why many clients approve of a phased implementation approach, and the project team must ensure that the phased implementation is possible. This approach involves implementing the solution to a certain amount of u sers and then rolling them onto the new solution, while the rest of the users are olled out in a similar fashion, until the entire solution is rolled out within the client environment. The phase approach works well because (1) there is minimal disruption to the clients operation, and (2) problems are resolved quicker. The phased approach could also be used if there is more than one department. The project manager could decide that implementing the solution in one department at a time could be more reliable than trying to roll out all departments at the same time. 3.

Attack on Fort Sumter Began the Civil War in 1861

Attack on Fort Sumter Began the Civil War in 1861 The shelling of Fort Sumter on April 12, 1861 marked the beginning of the American Civil War. With the booming of cannons over the harbor in Charleston, South Carolina, the secession crisis gripping the country escalated into a shooting war. The attack on the fort was the culmination of a simmering conflict in which a small garrison of Union troops in South Carolina found themselves isolated when the state seceded from the Union. The action at Fort Sumter lasted less than two days and had no great tactical significance. And casualties were minor. But the symbolism was enormous on both sides. Once Fort Sumter was fired upon there was no turning back. The North and the South were at war. The Crisis Began With Lincolns Election in 1860 Following the election of Abraham Lincoln, the candidate of the anti-slavery Republican Party, in 1860, the state of South Carolina announced its intention to secede from the Union in December 1860. Declaring itself independent of the United States, the state government demanded that federal troops leave. Anticipating trouble, the administration of the outgoing president, James Buchanan, had ordered a reliable U.S. Army officer, Major Robert Anderson, to Charleston in late November 1860 to command the small outpost of federal troops guarding the harbor. Major Anderson realized that his small garrison at Fort Moultrie was in danger as it could easily be overrun by infantry. On the night of December 26, 1860, Anderson surprised even members of his own staff by ordering a move to a fort situated on an island in Charleston Harbor, Fort Sumter. Fort Sumter had been built after the War of 1812 to protect the city of Charleston from foreign invasion, and it was designed to repel a naval attack, not a bombardment from the city itself. But Major Anderson felt it was the safest place in which to place his command, which numbered less than 150 men. The secessionist government of South Carolina was outraged by Andersons move to Fort Sumter and demanded that he vacate the fort. Demands that all federal troops leave South Carolina intensified. It was obvious that Major Anderson and his men couldnt hold out for long at Fort Sumter, so the Buchanan administration sent a merchant ship to Charleston to bring provisions to the fort. The ship, Star of the West, was fired on by secessionist shore batteries on January 9, 1861, and was unable to reach the fort. The Crisis at Fort Sumter Intensified While Major Anderson and his men were isolated at Fort Sumter, often cut off from any communication with their own government in Washington, DC, events were escalating elsewhere. Abraham Lincoln traveled from Illinois to Washington for his inauguration. It is believed that a plot to assassinate him on the way was foiled. Lincoln was inaugurated on March 4, 1861, and was soon made aware of the seriousness of the crisis at Fort Sumter. Told that the fort would run out of provisions, Lincoln ordered ships of the U.S. Navy to sail to Charleston and supply the fort. The newly formed Confederate government kept up demands that Major Anderson surrender the fort and leave Charleston with his men. Anderson refused, and at 4:30 a.m. on April 12, 1861, Confederate cannon positioned at various points on the mainland began shelling Fort Sumter. The Battle of Fort Sumter The shelling by Confederates from several positions surrounding Fort Sumter went unanswered until after daylight, when Union gunners began returning fire. Both sides exchanged cannon fire throughout the day of April 12, 1861. By nightfall, the pace of the cannons had slowed, and a heavy rain pelted the harbor. When morning dawned clear the cannons roared again, and fires began to break out at Fort Sumter. With the fort in ruins, and with supplies running out, Major Anderson was forced to surrender. Under the surrender terms, the federal troops at Fort Sumter would essentially pack up and sail to a northern port. On the afternoon of April 13, Major Anderson ordered a white flag to be raised over Fort Sumter. The attack on Fort Sumter had produced no combat casualties, though two federal troops died during a freak accident at a ceremony after the surrender when a cannon misfired. The federal troops were able to board one of the U.S. Navy ships which had been sent to bring supplies to the fort, and they sailed to New York City. Upon arrival in New York, Major Anderson learned that he was considered a national hero for having defended the fort and the national flag at Fort Sumter. Impact of the Attack on Fort Sumter The citizens of the North were outraged by the attack on Fort Sumter. And Major Anderson, with the flag that had flown over the fort, appeared at a massive rally in New York Citys Union Square on April 20, 1861. The New York Times estimated the crowd at more than 100,000 people. Major Anderson also toured the northern states, recruiting troops. In the South, feelings also ran high. The men who fired the cannons at Fort Sumter were considered heroes, and the newly formed Confederate government was emboldened to form an army and plan for war. While the action at Fort Sumter had not amounted to much militarily, the symbolism of it was enormous, and intense feelings over what had happened propelled the nation into a conflict that would not end for four long and bloody years.

Relationships between Children and Parents. Write Me Sometimes and Essay

Relationships between Children and Parents. Write Me Sometimes and Hamlet - Essay Example They bond over a shared love of food and indulge themselves with all types of food when they meet up. They enjoy debating over restaurant choices and evaluating the food they eat, even when the protagonists’ sister begins to join them for their lunch dates, â€Å"The images I have in my head of these Saturdays are blurry, happy pictures† (Ng-Chan, Year). However, the relationship between father and daughter slowly changes for the worse as the daughter ages. Throughout her college life and subsequent years, she develops as her own individual identity and thus makes choices and forms opinions of her own which do not necessarily resonate with her father. Their weekly meetings almost stop completely, and when they do meet, it is evident that they have grown apart. What makes this even worse is a lack of effort on the part of the father. Though the protagonist writes regularly to her father in an aim to keep in touch and to keep him him informed of her life, the father merely rings very occasionally and never writes back, despite the fact that he promises to do so every time they speak. When they eventually arrange to meet in person again, the father is insistent that they meet for lunch, even though the daughter has made it clear she would prefer something else. The fact that the daughter is now vegetarian and her eating habits have changed drastically seems an issue her father cannot adapt to. He constantly questions her eating habits, encourages her to eat more and insists on buying her groceries constantly despite her protests, and their conversation is stilted, â€Å"The rest of the lunch was spent in polite enquiry† (Ng-Chang, Year). The father appears to be attempting to revert back to their childhood relationship through food and refuses to acknowledge that his daughter has changed. Paragraph 2 (Hamlet) In the Shakespearean play â€Å"Hamlet†, the reader is witness to tragic story in which the protagonists parents and their actions and weaknesses, ultimately lead to his demise. To begin with, after his father King Hamlet dies, the character of the younger Hamlet is immediately disturbed by the actions of his mother. Not long after his father’s death, Queen Gertrude engages in a relationship with and marries Claud ius, Hamlets uncle. This causes Hamlet to be distrustful and avoidant of women, as he believes that his mothers disrespect toward his father’s death and overt sexuality is characteristic of all women. It is as a direct result of this that he does not declare his love for Ophelia until she dies, â€Å"By what it fed on / and yet, within a month / let me not think on’t / Frailty, thy name is woman! / A little month; or ere those shoes were old / with which she followed my poor father’s body...† (Shakespeare, trans. 1992, 1. 2. 145-148). At the beginning of the play, the ghost of Hamlets father visits him and demands that he avenge his death as he asserts that it was Claudius who killed him. This immediately puts a huge pressure and sense of foreboding on Hamlet as his father has made it Hamlets mission to murder his uncle. It is in this preoccupation with deciphering Claudius’s guilt in the death of his father, that ultimately leads to Hamlets demise . Were it not for this idea of attaining revenge, Hamlet would not have engaged in the activities which led to his death. As Hamlets stepfather, Claudius plays a very central role in the death of Hamlet. Suspicious and afraid for his life, he arranges Hamlets death, as he did Hamlets father, and it was these actions which eventually led to the death of almost all of the characters in the play. Were it not for t

Answers to Exam Questions Essay Example | Topics and Well Written Essays - 1250 words

Answers to Exam Questions - Essay Example First, the model is simple and easy to understand as well as to implement. It should be noted that the variables in the formula can be easily accessed from public sources except the beta-coefficient which is not usually available for small and non-publicly traded business organizations. Secondly, it can be seen that the CAPM does not rely on dividends or have any assumptions on the growth of dividend which makes it applicable to companies that do not pay dividend or are not expected to experience a constant growth rate for dividends (Keown , et al. 2004). However, the CAPM is also widely criticized because it does not adequately explain the variation in stock returns. Empirical studies including the work of Black, Jensen, and Scholes reveals that low beta stocks may offer higher returns than the model would predict. CAPM will not also work for individuals which are risk averse as it assumes that investors will generally favor a stock with higher returns even if holding it entails more risks. Also, it can be seen that CAPM doesn't take into account the associated transaction costs and taxes (Capital Asset Pricing Model 2006). It should be noted that in using CAPM, companies with different debt leverage will generate different cost of capital even if they belong to the same industry. Debt leverage is reflected in the CAPM formula as the company's beta coefficient. Accordingly, higher debt leverage will yield to a higher as debt is seen a riskier source of financing. References: Capital Asset Pricing Model 2006, Retrieved 14 October 2006, from http://en.wikipedia.org/wiki/Capital_asset_pricing_model Keown, A., Martin, J., Petty, W., & Scott, D. 2004, Foundations of Finance, Upper Saddle River, New Jersey McCracken, M. E. 2005, CAPM, Retrieved 14 October 2006, from http://teachmefinance.com/capm.html 2. Debt leverage is the amplification of the return earned on equity when an investment or firm is financed partially through borrowed money (Walker n.d.). In order to illustrate how debt leverage works, let's look at a company who wants to buy a building as an investment which costs $1,000,000. In turn, it wishes to find customers who would want to rent the spaces. It expects to generate $15,000 per month. If the company has enough cash, it can immediately buy the building find tenants and can sell it at $1,200,000 after one year. Thus, the company will have a total gain of $380,000 from the sum of the rents and appreciation in the building's market value. This represents a 38% return on investment. However, if the company has only paid $200,000 and opted to borrow the remaining $800,000 with a mortgage rate of 12%, then the company will be paying $8,000 per month. Since interest payments are tax deductible, the company's monthly rent income of $15,000 will be more than enough to co ver the expenses. Even taking only the $200,000 appreciation of the building, the company is already able to recoup 100% of its initial investment. In the illustration above, we can see that debt leverage helps the company to maximize the gains of its

Clinical Psychology Term Paper Example | Topics and Well Written Essays - 500 words

Clinical Psychology - Term Paper Example Earlier, psychology was believed to be the study of mind; however, it is difficult to measure the activities of mind either quantitatively or qualitatively. Science will never accept any principle if it cannot be proved experimentally. In other words, psychology was not a science subject earlier because of our inability in measuring or assessing activities in mind accurately. In order to raise the status of psychology to scientific levels, psychologists modified the definition of psychology as the study of behaviour rather than the study of mind. It is possible for us to measure the behaviour of a person both qualitatively and quantitatively and hence psychology is now considered as a branch of science. Clinical psychology is the most important branch of psychology because of the immense contributions it gives to the treatment of mental problems of human beings. â€Å"The phrase "clinical psychology" was coined by psychologist Lightner Witmer. A student of Wundt, Witmer began a jour nal of clinical psychology in 1907. He identified the field as one that studied individuals, but used observation and experimentation to promote change† (Long, 2009). Clinical psychology is the study of psychological and behavioral problems of human beings. It give more emphasize to the diagnosis, symptoms and treatments of mental disorders.

Subverted 19th Century Traditional Social Mores and Norms in Dracula Essay Example for Free

Subverted 19th Century Traditional Social Mores and Norms in Dracula Essay Bram Stoker’s Dracula remains one of the more recognizable novels of its genre despite being published in 1897. A classic horror story which has been retold and produced over and over again since its original publication, Dracula was especially disturbing when it originally was released because of how Stoker attacks Victorian era social mores and norms throughout the entire novel. Stoker subverts traditional 19th Century social mores and norms in Dracula through the portrayal of sexually aggressive and assertive females, Jonathan and Mina’s relationship, and the inverse of Maternity. One of the first examples of Stoker’s subverting of traditional social mores and norms in his novel is Dracula’s Wives. Our first encounter with the â€Å"weird sisters† comes when they approach Jonathan Harker at the Count’s mansion. Christopher Craft described the scene in his reflection as so â€Å"Immobilized by the competing imperatives of ‘wicked desire’ and ‘deadly fear,’ Harker awaits an erotic fulfillment that entails both the dissolution of the boundaries of the self and the thorough subversion of conventional Victorian gender codes,† (Stoker, Auerbach, and Skal 444). Craft is correct that this is a clear subversion of conventional Victorian gender norms. Both Jonathan and the Dracula’s Wives represent a total reversal of what would have been considered normal or appropriate in the 19th Century. Dracula’s Wives are the aggressors in this sexual scene while Jonathan is the passive or cautious sexual partner. His anticipation of the bite from one of the weird sisters is similar to that of a virgin woman waiting for her partner to penetrate her for the first time. The weird sisters represent the total opposite of what a proper Victorian woman is supposed to resemble. They are sexually aggressive and assertive instead of passive and prude. Another female character that occasionally reveals what would be considered very disturbing at the time of the novel’s publication is Lucy. Lucy at one point mentions to Mina that she wishes she didn’t have to choose just one man to be with and that she wishes she could be with all of them. Such a thought was considered scandalous during the time period and even though Lucy is aware that what she is saying is inappropriate she is not able to keep from expressing her true desires to Mina. The wives and Lucy are a few of the key xpressions of subverted 19th century norms in Bram Stoker’s Dracula. Jonathan and Mina’s relationship is another example of Stoker’s subverting of traditional 19th century social mores and norms in his classic story. Throughout the book we see Jonathan and Mina’s characters switch gender roles from a more traditional representation to an inverted r epresentation. Mina is no ordinary Victorian age female. She does desire to serve her husband and unlike Lucy doesn’t express the desire to be with any other partners, but Mina is special in the eyes of the male characters in the story. Van Helsing and the other men believe Mina’s mind to be like that of a man. This would be considered a huge compliment at the time because women were not often thought of being capable of thinking on the same intellectual level as men. On the other hand, Jonathan begins to fall apart. He suffers from fevers which cause him to have fits of almost insanity. During this time he certainly is not thinking on the intellectual level that he once did and it is clear that Mina is the more enlightened of the two lovers. This represents one inversion of traditional gender norms. People didn’t considered that a woman could be the more capable mind in a relationship but that is precisely what Mina is during the majority of the novel. That is not the only example of gender reversal in Dracula, at one point Jonathan becomes faint in public and to keep him from falling Mina supports him. It would have been considered very odd to see a woman in public supporting a man like this. Stoker uses Mina and Jonathan’s relationship as another subversion of 19th century traditional social mores and norms in Dracula. Perhaps the most disturbing aspect of Stoker’s Dracula is the inverse of maternity. The inverse of maternity represents an almost perfect subversion of traditional 19th century social mores and norms. Craft also wrote is his reflection, â€Å"Stoker emphasizes the monstrosity implicit in such abrogation of gender codes by inverting a favorite Victorian maternal function,† (Stoker, Auerbach, and Skal 453). Maternity hasn’t changed much sense the 19th century, women are expected to care for the children above all other responsibilities. Needless to say the feeding on defenseless children by Lucy and Dracula’s Wives is a complete opposite of maternity. The feasting on children is particular disturbing and shocking no matter what era one is born in and represents what is a predominate theme in Dracula the inverse of Maternity. Another example of the inverse of Maternity is the scene in which Dracula cuts his own breast and forces Mina to drink from his wound. Craft writes, â€Å"We are at the Count’s breast, encouraged once again to substitute white for red, as blood becomes milk,† (Stoker, Auerbach, and Skal 458). This interpretation is consistent with what I found. Clearly Stoker is creating a disturbing image that resembles a mother feeding her baby and totally turns maternity on its head. Craft goes on to suggest that perhaps the scene represents more than just an inverse of maternity and that the blood Mina drinks from the Count is actually semen. I agree that the scene resembles forced fellatio but the resemblance to a mother feeding her baby is too obvious a connection not to be made. Inverse of maternity is the true symbol of this scene. In many ways Dracula can be viewed as ahead of its time. Many of the story’s developments, which were considered to be horrifying during the Victorian age, don’t cause many to bat an eyelash in today’s society. Stoker subverts traditional 19th century social mores and norms in Dracula through the portrayal of sexually aggressive and assertive females, Jonathan and Mina’s relationship, and the inverse of Maternity.

The Scope And Limitation Of The Study An Example

The Scope And Limitation Of The Study An Example The current traditional help desk mechanisms used in UUM-CAS postgraduate help desk department at UUM are no longer enough to support the increase of the interactions between the users and the technical support employees because There is no standard and organized process for handling the users requests. This paper proposes a technical support system that can help students, staff and even lecturers at UUM Postgraduate CAS department to freely interact with the customer service employees by sending their requests and inquiries through a web-based help desk system. In the other side, this proposed system will also increase the productivity of the employees of the customer service department since each specific ticket or problem will received by a specific group of the technical support employees. In order to achieve that , we are going to use a problem tracking technique . This technique will enable the users (students, staff or lecturer) to send their inquiries to the proper person in the customer service department. Also this technique will aim to track the problem or ticket of the users until it gets their direction to the proper person of the customer service employees who will try to solve it within a convenient time. CHAPTER 1 INTRODUCTION 1.0 Background Nowadays, a technical support service plays a main role in a Universitys ability to assist their students , staff and lecturers who really need some information and technical support guides. In the meanwhile , Educational institutions face the challenge of providing technical support to faculty, staff, and students for answering their questions and responding to their inquiries and problems with a suitable solutions and within a convenient time. (Cruess, 2002 and Niedzwiecki Peterson, 2002). Moreover, The main goal of customer service is to provide better overall service to the customer when they contact the customer service employees, either through email, or a phone call. We want to make sure that everyone is satisfied with the first answer they receive with a correct solution in a timely manner. We want to be proactive and resolve as many issues as we can before the customer even notices that something may have gone wrong. The customer should notice an improvement in the turnarou nd time when a help request is submitted, as well as a reduction in the number of times they have to ask for help until he/she gets the solution. (Schauer Thompson, 2004). This proposed study will make an enhancement in the current technical support mechanism used by the UUM Postgraduate technical support department. It will be conducted based on Problem Tracking Technique which help to ensure consistent and quality support, track the information and problems that come into the Help Desk and assign or forward the problems to the appropriate workgroup and follow-up to make sure the problems were corrected. Problem statement Previously, by using the traditional help desk tools, the web interface was just a simple interface with an engine for generating an e-mail to our support staff. When an e-mail is sent to the [emailprotected] for example, different staff will receive it. This sometimes resulted in duplication of work since multiple people could work on the same ticket or email, or no one would handle it since some groups would assume other groups or individuals would be handling a certain email. There was no standard and organized process for handling the users requests. Sometimes no one responded right away and other times multiple people did, showing that we were not very coordinated. The same thing happens when using a traditional phone call as a tool of communicating with the customer service (Schauer Thompson, 2004). Also Recently, there have been increasing number of interactions between users and customer service employees online. Therefore employees must take great deal of time to process in quiries from customers through the Internet (Iwai, Iida, Akiyoshi Komoda, 2010). In this research we are going to concentrate on the UUM Postgraduate CAS department to be as a domain of our study. In the meanwhile, students, staff and lecturers at UUM Postgraduate CAS department have always been able to submit problem reports via e-mail, or by phone. That is still true, but the question is : How effective is the use of these tools? In fact , The current campus help desk has become the hub of support with the many spokes of user services centered on it (Cruess, 2002). Students, staff and lectures do not have to be waited and passed on from one technical support employee to another until they get the answer of their problem or inquiry. In addition, once the student sends his/her problem to the help desk department by email , it will take long time until it gets solved. Because the ticket will not send immediately to the proper person that he/she is aware of the problem that has already been sent .In this case, the number of times that they have to ask for help will increase . As a consequence, and based on the points that we mentioned previously, we proposed a web-based help desk system that can be used as a bridge between the users (students, staff, lecturer) and the technical support employee at UUM Postgraduate CAS department. In order to provide consistent and quality support to the students, staff and lecturers. In the proposed system we are going to use a problem tracking technique to track the information and problems that come from the customers into the Help Desk. In addition, assign or forward the problems to the appropriate workgroup and make sure that the problems are solved. Research Questions Based on the problem statement mentioned before, the following questions are constructed: What are the Limitations of the current UUM Postgraduate CAS help desk system? What are the techniques that we are going to use during the developing stage of the prototype of Postgraduate UUM help desk system? How can we evaluate the effectiveness of the proposed system? Research Objectives The main objective of this study is to enhance the current technical support of UUM Postgraduate department by developing an organized and significant web-based technical support system based on a problem tracking technique. In order To achieve this main objective, some sub-objectives can be formulated: To identify limitations of the current help desk system. To design and develop a prototype web-based help desk system based on problem tracking technique. To evaluate the prototype web-based help desk system based on problem tracking technique among the users. Significance of the study The proposed model will provide a significant and flexible way of communicating between the customer service at UUM and their users. Here are some significant and beneficial achievements that the proposed system is expected to provide: The system can assist the students in postgraduate department to find the solutions for routine questions through FAQ part and manage its requests by using problem tracking technique. The system will help the university to build a strong relationship with their students. Increase the productivity of the employees at work and provide faster and more convenient services to their students, staff or lecturers. All the users requests will directly send to the proper department of the customer service for finding a solution instead of sending all requests to one customer service department and then this department will try to find the suitable person who can answer the incoming request, and here we waste the time. Thus, we expect from this system to enhance the previous customer services tools and make it more effective and organized. Scope and limitation of the study This study will focus on developing a web-based help desk system using a problem tracking technique for Postgraduate UUM-CAS department at UUM. This system will let users (staff, students or lecturers) to freely interact with the technical support employees who have the ability to answer all problems related to the postgraduate services provided by the UUM-CAS. In addition, UUM-CAS postgraduate students can navigate FAQ section which contains a groups of frequently asked questions that are related to UUM-CAS Postgraduate department at UUM and they can find their problem or inquiry there. Moreover, the proposed system will help the students, lecturers, and staff at UUM-CAS postgraduate department to see the latest UUM-CAS postgraduate news and articles added by the technical support employees. The prototype to be developed is based on problem tracking technique. Organization Of The Report This report consists of six chapters which will cover the designing and the developing online help desk system for UUM-CAS postgraduate department at UUM. Here is an overview of the content of each presented chapter: Chapter One: this chapter introduces the problem, gives an overview about the study and describes the needs of help desk systems in the educational sectors. This chapter also discusses the scope of the study, the significance of the study and its objectives. Chapter Two: this chapter covers the literature review which is the previous related works that been done before. Moreover, this chapter represents relevant information for understanding the study more. Chapter Three: this chapter explains the details of the selected methodology that we are going to use in the project. Chapter Four: this chapter discusses about the prototype development and the implementation of the online help desk system for UUM-CAS postgraduate department at UUM. Chapter Five: this chapter discusses the evaluation process of the proposed help desk system. Chapter Six: this chapter discusses the conclusion, recommendations and future works to improve this study. CHAPTER TWO LITERATURE REVIEW Introduction This chapter discusses the relevant help desk researches that had been done before by researchers. Moreover, this chapter presents the current techniques used by UUM-CAS technical support department also it presents the techniques that we are going to use in the proposed study including problem tracking technique. In addition , it discusses the previous researches that had been done before using this techniques. Definition of Online Help Desk System Online Helpdesk as defined by Donna Knapp in a Guide to Customer Service Skill and Helpdesk Professional is a single point of contact within a company for managing customers problem and request and providing solution oriented support services (Knapp, 2009). Online help desk is also define a Help Desk as a formal organization that provides support functions to users of the companys product, services, or technology (Wooten, 2001). Another definition has been defined by Albin who said Technical support is a service. Its about assisting pertaining to technology, especially regarding computers. It is also has to do with providing acceptable, effective and efficient resolutions(Albin, 2002). As a consequence, Helpdesk is usually known as a department within a company that responds to users technical questions or inquires. Background of Online Help Desk Often the term Helpdesk is used for internal support within the organization or for external support groups. Educational Institutions need to provide high quality of customer service and support to respond to the users inquires and problems within a convenient time . A well designed Help Desk product should have the ability for the support customer to be part of the solution by offering a searchable knowledge base of common support issues and questions and a way for customers/users to easily create their own support tickets. With a web based interface, most users are able to navigate simple web forms with fairly high success rates to submit a trouble ticket or find answers to frequently asked questions or common problems. The helpdesk is responsible for bringing an organizations resources together in order to provide its customers with quality support and service (Czengel, 2001 and Vanderlip, 2004). Thus, to be able to choose the right techniques and to use them effectively in the he lp desk system, you have to understand what customers want. Knowing this will help you make sense of the techniques youll be looking at (Bacal, 2005). Benefits of Online Help Desk System Web-based support offers an extremely wide variety of benefits. These will vary depending on factors such as the generation of the support site, the tools employed, the profile of the customer base, the services offered, and so on. Benefits typically originate from two aspects of support: Self-service Single source access The benefits of self-service On a Web-based support site, self-service refers to all information, functions, and services that customers can take advantage of on their own, without having to contact a support representative. Users might view or download information or seminars, search for solutions in a knowledge base, download a software upgrade, or check on the progress of their support log. The primary benefit of self-service is the ability to offer customers some form of support 24 hours a day, seven days a week. These extended hours of support come at no additional cost. The self-service functions you offer on your site would be available around the clock. Another significant benefit of self-service is the reduction in calls to the staffed support area. This means the more calls you are able to divert from your support area to your Web-based support site, the more benefits you will gain. This can achieved by specifying FAQ part in the system which contains the most frequently asked questions which eat up mo st of technical support employees time (Czengel, 2001). The Benefits of Single Source Access A Web-based support site that contains documents such as Knowledge base, FAQs, News, and so onà ¢Ã¢â€š ¬Ã‚ ¦This documents will provide users with a single source access to the service provided by the institute or the organization. Implementing Online Helpdesk System, management can have a single point of contact with the users and resolve their problems (Czengel, 2001). In addition to the two benefits that we have mentioned before there are some other important benefits of using Online Helpdesk Systems and they are as follows: Improved help desk service quality as all inquiries or problems are immediately taken action timely identification, diagnosis and resolution of problem Improved user or customer satisfaction. Providing existing users or customers with knowledge and FAQs (Frequently Asked Questions) concerning the educational institutions services. 24-hour availability which means that the system is available always to receive the problems or inquiries from the users at any time and in any day. Troubleshooting features gives users or customers the ability to solve many support problems on their own. This tool provides the users or customer with an easy way of connecting with the technical support employees and within a convenient time. Serves as a tool for tracking and recording helpdesk inquiries, which provides a knowledge base of resolutions to previous calls concerning similar issues. The Potential Pitfalls of Web-based Support The potential pitfalls in Web-based support come from poor planning and implementation. A site that offers little actual value to the customers or users, no matter how visually perfect it is, is worthless. Sites that are difficult to navigate, that contain out-of-date information, that do not offer help for the most common problems, that are designed at too advanced or too simple a level for the customer base they support all fall into the worthless category. You can spend a fortune on support tools, but if you havent done a thorough job in planning and implementation, your support site will fail and you will get no payback on what you invested. Customers/users will go to alternatives such as telephone support, and getting them back to the Internet would be difficult (Czengel, 2001). Web-Based Application Web application known as an online communication services that client can access through their computer or handheld devices, this communication can be optimized via network support such as the Internet or an intranet (Grove, 2009). Problem Tracking Technique There are many researches had been done before using a Problem Tracking Technique. This technique had been used in order to improve the efficiency of using help desk systems by the users. One of the research that had been already done is a help desk system that had proposed for The Information Technology Services Department in North Dakota State University . The system allows them to track problems by assigned person, assigned group, for a specific user and many other ways. They can generate ad hoc reports to analyze problems that have occurred over a set period of time or by department as needed. Thus, For a help desk to be effective and efficient, it needs to have a proper set of tools. These tools are used to manage the incoming calls, monitor servers and network connections, track problems as they enter the help desk and are transferred to other support units, being able to view the end users screen, documentation, training and many others. User Part Once the user did not find the solution of his /her problem in the FAQ part, he/she is going to use the ticketing system which is one of the system functionality. The user will create a new ticket and include his/her inquiry or problem within this ticket. The process of creating new ticket includes several steps. At the beginning the customers must choose the section that the faced problem belongs to. For example students fees section or registration section. After that, the customer will enter his/her personal information and he can specify a priority to his/her ticket for example urgent or normal .The customer can attach a file with his/her ticket in order to explain his/her problem more (Edwards, 2010 and Kayako, 2009). Technical support employees part After the user completes the process of sending his/her ticket to the suitable group of the technical support employees, here comes the role of technical support employees to respond to this ticket .Each ticket has a status which can be Open, Waiting for reply or Closed .Once the user creates his/her new ticket and sends it to the technical support employees, the status of his/her ticket will be automatically Open since it is a new ticket. Thats mean it needs a reply from the technical support employees. After one of the technical support employees replies this ticket, he/she will change the status of this ticket to be Waiting for reply which means the ticket has been replied by the suitable technical support employee and its status now is Waiting the user to send another reply if the first answer that he/she already got is not clear enough. Suppose that the customer needs more explanation or more details about his/her problem, then after he/she got the reply from the customer servic e, the user can change the status of this ticket from Waiting for reply to be Open and send it again with his/her new inquiry to the customer service employees. The status of the ticket will automatically become closed after a period of time called DUE which is specified by the administrator of the system and it is defined as the maximum time that the ticket will be remained in case of waiting for a response from the user. That means after the expiration of this time, the status of the ticket will be closed. After this time called DUE the ticket will be closed and it will become as a read-only ticket from the side of users. In other words, the problem has been solved and does not need any reply anymore. The last thing that we want to indicate that imagine that a user has sent a ticket to the technical support employees through the system and lets answer this question: what will happen if the ticket still in the queue of the tickets queue without any answers from any technical suppor t employee? In fact this case is the worst case that it might make the user in the status of waiting for reply through unlimited time. In order to handle this problem, In the proposed system there is a part for administrators which enable the help desk managers or administrators to monitor and manage the process of ticketing system. They can view the tickets that no one has answer it and assign it to the suitable technical support employee. (Edwards, 2010; Schauer Thompson, 2004; and Kayako, 2009). Building up FAQ Building up FAQ is also an important task of help desk. The purpose of building up the FAQ is to reduce the number of inquiries that come from users. Users can browse the FAQ pages and clear up their unfamiliar matters before they send emails or tickets to the help desk employees. Help desk employees also can analyze inquiry records, construct questions and add them to the FAQ part. For example, if the help desk employees see that there are questions that come out from users several times, then they can simply organize these questions by added them to the proper group of FAQ section so the users can find it there before they send a new question which is already exists at FAQ section (Iwai, Iida, Akiyoshi Komoda, 2010 and Kayako, 2009). UUM-CAS help desk mechanisms In the meanwhile, the current technical support mechanisms used by UUM-CAS postgraduate technical support department are still limited to phone call and email as a way of communicating between users and the technical support employees. Generally, the disadvantages of using this current techniques are divided into two parts based on email or phone call. The first part of disadvantages are the problems of using phone call as a tool of providing the technical support service. The first problem of using the phone call is that the technical support employees are not always the same who answer the phone. Which means, every time you talk to different technical support employee, you should explain your problem again and again until you get the solution of your problem. The second issue of using a phone call is the wasted time that the user should wait since he/she may pass on from one technical support employee to another until he/she gets the answer of his/her problem or inquiry. The third issue appears during the registration time while the pressure on the technical support center is more comparison to other time and especially on using phone call. At that time, the user should wait on the phone until he/she can talk to the customer service employees since the phone is busy. From the other side, there are some issues comes from using the email as a way of interacting between the users and the customer service employees. First of all, it takes long time from the customer service employees side until they solve the issues since the problem will not be received from the proper technical support employee who has an infrastructure about the problem that had been sent by the users. The second thing is multiple people could work on the same email or no one would handle it since some customer service employees will assume that other employees would handle it. Thus, and as we can see there is no standard and organized way of handling with the users inquiries and problems. Chapter Summary The analysis of literature review had broadened the scope of Online Helpdesk issues. The information and findings collected form this chapter is used as a guidance to develop the Online Helpdesk system. By reviewing the UUM-CAS postgraduate help desk case study, we can conclude that helpdesk system plays an important role in the educational institutions. This chapter has also demonstrated the importance of helpdesk system in the context of UUM-CAS postgraduate help desk department. CHAPTER 3 RESEARCH METHODOLOGY Introduction This chapter discusses the adopted methodology which applied to achieve the objectives of the study in designing and developing the proposed web-based help desk system for UUM-CAS help desk department. Research Methodology Research methodology plays a very important role to proceed and carry out with the whole all research study. Moreover, it is very important to choose the suitable methodology for your study in order to achieve the objectives of the study. In general, a lot of studies that had been done before use the research methodology to achieve many purposes such as gathering data and information, development and evaluation (Refsdal, 2008 Schmuller, 2002). Besides that, Research methodology step makes us fully awareness about the requirements of our study and the problem statement of the research. Thus, The methodology of this research the we are going to apply is based on the five general research steps that are proposed by Vaishnavi Kuechler. These steps includes the awareness of problems, suggestions, development, evaluation, and the conclusion of the research as they are illustrated in the Figure 3.1. The awareness of problems In this step, some important information had been gathered about the current problems and limitations of using the current traditional help desk mechanisms at UUM-CAS help desk department. This can be achieved by interviewing the students, lectures, and staff to see what are the disadvantages of using the current customer service in order to overcome it. Moreover, we can use some beneficial instruments such as questionnaire. In addition, we can collect some information from some related work that had been done before by other researchers. Thus, This step aims to identify the problems and come out with a significant and more organized solution. Suggestions The second step of the methodology of this research is to suggest building a web-based application based on problem tracking technique in order to enhance the current technical support tools used by UUM-CAS help desk department. In this phase, some flow charts and some Unified Modeling Language (UML) diagrams will be used to design the proposed prototype. The Figure 3.2 illustrates briefly the technical support operation of the proposed system: Figure 3.2: Diagram explains the proposed system Design Pattern Design patterns describe how objects communicate without become entangled in each others data models and methods. Keeping this separation has always been an objective of good OO programming, and if you have been trying to keep objects minding their own business, you are probably using some of the common design patterns already (Cooper, 2002). Why Design Pattern? Why do we need to use design pattern? Nowadays computers programs is becoming more complicated, for this reason it is important to have a way of making building software easier and less complexity. For example, SQL Server and Oracle are become the most common databases used in the meanwhile . Lets imagine that we are working in a software company and we already developed a costly system using SQL Server database and because of a certain reason the company wants to change its database server into Oracle. Does that mean we want to ignore everything has been built and start building our new system from scratch? The answer is no of course. By using a design pattern we will be able to build a system which rebuilding ability exists. As a result, we just need to change the part of code which deals with SQL Server with Oracle one. Design pattern has divided the system into layer each layer has its own job starting from the View layer and ending with the database layer and the figure 3.4 belo w is really express what i just mentioned. If we ignore using design pattern in our system , then our system simply will miss the usability technique. As the figure 3.5 shows that we should not ignore the Business tier and dealing directly with the data tier if we do so then it is hard to make changes in the application. Thus, In this case and if we want to change in one place, then we should change in many other places that are related to the change instead of make the changes in one place by using the organized design patterns. To explain how does the design pattern technique work, lets take the following scenario : Once the system has started, it will collect some configurations from configuration file about the connection string of the database and the name of Business Logic Layer DLL (BLL). That means the connection with the database will not establish until the business layer successfully retrieved the configuration from the configuration file. Business Logic Layer is responsible for retrieves data from the data layer, so the business logic layer plays the role of mediator between presentation layer and database layer. IDAL (Interface Data Access Layer) is an interface that we just need to deal with it regardless the type of database that the system works with. Hardware Requirements Of The System Since the proposed system is a web-based application, so to run the system on the web environment we need a web application server that can handle the requests that come from the users of the proposed help desk system. In addition to the web server, To run the system on the web server, it has to have the minimum hardware characteristics that enable the web server from installing dot net features such as dot net framework which is necessary to run the application on the web server smoothly and successfully. Software Requirements Of The System As we mentioned in the hardware requirements of the system, we need to install the dot net framework on the web server since the developing environment of the proposed system is Microsoft Visual Studio and this framework is necessary to run the application successfully on the server. Besides that, a web browser application is necessary to be installed which is the middle tool that will make the connection with the system application which is running on the server side. User Requirements Of The System Generally, The user of the proposed system is divided into three categories. That is, UUM users (student and lecturer), technical support employee, and administrator. Each group of the system has its role based on its authority of using the system. Since the proposed system consists of three parts ( User, Technical support employee, Administrator) , each group of the users can use the suitable part based on their authority. UUM users can use the user part of the system to submit the problems as a tickets to the customer service employees. In addition, they can see the latest news and articles added by the customer service employees and download the files that are related to UUM-CAS. While the technical support employees are responsible to respond to the tickets that come from the user part, in addition to manage the articles, news and download sections in the user part. The last part is the administrator which is responsible to manage the technical support part throw adding new group in addition to manage the technical support employees. Development A software development process is a process to build a software product or to enhance an existing one. Moreover, the Development stage of the research methodology is the most significant stage in our study since it represents the answer o